Senior Customer Success Manager

The Role:

As a Senior Customer Success Manager, you will be at the heart of our growth engine, supporting both Greece and international markets. You will own the full customer lifecycle, from product walkthrough, to onboarding, activation, retention and expansion, ensuring every client unlocks measurable revenue growth through Findbar. Responsibilities: Customer Success & Growth Act as a strategic partner to clients, understanding their KPIs (Search CR%, Search ER%, SROI) Drive product features adoption and continuous optimization Own and improve Retention % and NPS as core success metrics Identify upsell and expansion opportunities Own renewals and long-term account growth Pre-Sales & Onboarding Conduct discovery sessions and search audits, identifying revenue gaps and optimization opportunities Deliver tailored product demos and convert them into paying customers, clearly linking product value to business outcomes Lead onboarding, ensuring fast time-to-value and successful activation Product & Data Advocacy Translate customer discovery data into actionable insights Provide feedback to Product team for continuous improvement Account Management & Operations Manage a portfolio of accounts with structured success plans Ensure timely and high-quality client support, while continuously improving efficiency in how support is delivered Maintain accurate CRM data and reporting Take ownership of contract preparation, negotiation support and finalization for client and partner agreements Qualifications: 3+ years of experience in Customer Success, Account Management, or Pre-Sales in SaaS, eCommerce, Marketplace or B2B Tech Proven ability to convert/close deals through product walkthroughs and build satisfied, paying accounts Strong commercial mindset with ownership of renewals and growth Experience in demos, onboarding, and full customer lifecycle Hands-on mentality with ability to execute and deliver outcomes Ecommerce savviness, with understanding of online customer journeys and conversion drivers, strong understanding of eCommerce metrics (CR, AOV, revenue drivers) Excellent communication skills, comfortable working with data and performance metrics Strong ownership mindset and ability to manage multiple priorities Passion for technology and AI-driven products Why join Findbar: Competitive salary & attractive incentive plans Work on a product directly impacting revenue generation for leading eCommerce players Be part of an agile culture with a close, high-performing team Work alongside seasoned Omnichannel experts with deep retail and tech experience Gain exposure across product, growth, and international expansion Ensure every Findbar client drives measurable value. Collaborate with marketing, sales, and product teams to boost engagement and retention.
Location: Hybrid (Athens / Remote EU)
Experience: 3+ years in SaaS or Account Management